If you’re wondering what other Customer Service items might benefit from some additional operational structure, check these out:
- Are you conducting client evaluations post event?
- Do you have a set amount of time that a client should hear back from you or a team member?
- Are you responding to reviews left on platforms such as Google, theKnot, WeddingWire, etc?
- Do you send thank you gifts / notes / etc when a client books with you?
- Are all team members empowered to resolve a customer service issue at any time?
If you said ‘no’ more than ‘yes’ when answering these questions, let’s dive into Customer Service together!